SOLUTIONS & SERVICES

FROM TOCICI

TOCICI is your solution for best-in-class business managed support and hosting services. Since 1995 we've been helping businesses accomplish goals by ensuring information systems run smoothly, securely, and continually.


What's Support Like?

Our friendly in-house engineers have the technical expertise to support you.

We Promise:
  • To be accessible, friendly, and helpful.
  • A prompt reply to your phone calls, emails and support tickets.
  • To provide timely information regarding System Incidents.
  • Lastly, we promise to listen; we value all feedback.

Support Is Available:
  • All supported systems are monitored 24 hours a day, 7 days a week, every day of the year.
  • Networking and outage issues are attended to immediately.
  • Billing and Sales staff are available during business hours (8am-5pm, M-F, US/Pacific)
  • ProFOSS Managed Systems support is available 24/7.

MANAGED HOSTING

    Managed services ensure critical tasks are proactively performed on your systems:
  • Service & log monitoring
  • Timely security patch installation
  • General performance monitoring

As with our Onsite Support services, we support modern releases of open source software.

We'll be accountable for managing your infrastructure, by becoming an extension of your existing team. We apply proactive support methodologies, which enable prompt responses anytime an issue arises. This enables you to focus on your business, and not the technology.

    Our Managed Hosting Offers:
      Tailored services:
    • Deep Knowledge of Your Unique Environment
    • Architecture Design & Implementation Tailored to Your Business
      Worry-Free monitoring & reporting:
    • Worry-Free Platform Uptime (Network, Hardware & OS)
    • Recurring System Performance Optimization Consultations
    • Resource usage analysis and reporting
      Proactive proceses:
    • Proactive maintenance, service and updates/patches
    • Lifecycle management of hardware, software and operating systems
    • Continuous internal and 3rd party hardware, software, and deep-inspection monitoring
      Dependable backups:
    • Nightly offsite backups
    • Database server interval backups
      High availability & high bandwidth:
    • Managed High Availability Services
    • Managed Content Delivery Network
    • Multihomed Across Multiple GigE Internet Uplinks
      Guranteed support:
    • Guaranteed Support Response Times
    • 24/7/365 Systems Support

ONSITE & OFFSITE BUSINESS SUPPORT

When it comes to Linux, we specialize in Debian, Ubuntu, RedHat, Fedora, SUSE & CentOS

Our experience also spans to other UNIXes: MacOS, xBSD, Netware, SCO & Solaris.

Business Hours (offsite)
No contract required, just call or email for support, on a first-come first-served basis.
Business Hours (onsite)
No contract required, an onsite tech can arrive at a pre-scheduled time.
Emergency
Have an emergency, or other short-notice/unscheduled support need? Call: 503-488-5461
Contracted
You gain contractual service response time commitments and help with regular support and management of your existing internal systems.

    Billing Policy & Letter of Engagement
  • Billing is in 15 minute increments
  • Minimum one hour if we need to invoice you
  • No minimum if you pay when services are rendered
  • Travel time is billed when in excess of 15 minutes, milage is not billed
  • Cash, Check, PayPal, Google Checkout, or Credit Card can all be accepted while onsite
  • A letter of engagement must be on file, prior to work beginnning. Click the PDF icon to download.